Connected FAQs

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How do I take a Smart light bulb from one Gateway to another if I have multiple kits?

  1. Take the lamps from the gateway you are NOT using and insert them into a socket (preferably one that is controlled by a switch).
  2. You will begin with the lights turned OFF
  3. Power cycle the lights 3 times by turning them on/off, on/off, on/off - after three, turn them on for a fourth time and leave them on; after several seconds, the bulbs should start pulsing, which means they are ready to be paired.
  4. Launch your app. Under the settings page is a button that says search for new lights, click this button and the bulbs should then be found and paired to the gateway.

How do I set up a Remote Control with my Connected by TCP system?

  1. Pull off back battery cover
  2. Push and hold in the back panel button next to the batteries
  3. At the same time, on remote front, press the "1-4" button 3 times (LED light on upper left corner of remote will start flashing).
  4. Open the "TCP Lighting" app on your smart device and tap the "Add New Lights" button on the "Settings" screen.
  5. When LED light on remote stops flashing, your remote control has been added to your system

How do I edit or delete a Smart Control that I set up?

On the Smart Controls screen press the arrow on the right side of the Smart Control you want to edit and it will take you to an edit screen. From here you can edit the name, icon, smart control function, and bulbs affected. Also the Smart Control can be deleted completely by pressing the delete button at bottom left.

Where can I get additional or replacement parts and light bulbs?

Click on the product you're looking for --> Smart A-Lamp | Smart BR Lamp | Connected System | Remote | Gateway

I’m going to be away for a few days. Can I set up my TCP wireless system to mimic an active household?

Yes! Use the smart phone app or personal computer Web access to set individual timers and schedules.

How many bulbs can I use on one TCP Wireless system?

Up to 250 CFL or LED bulbs!

How can I tell if my lights are off or on?

It's easy to see on your smart phone app or by accessing the system through your personal computer.

How far away can I be and still control my lights?

The handheld remote has been tested up to 150 feet.

Smart phone access depends on the home wireless router connection to the smart phone OR anywhere from a personal computer with Internet connection.

Can I save various time sequences?

OF COURSE! Use the smart phone application or personal computer. It's all intuitive.

What happens if my phone battery is dead? Can I control my lights?

YES! Use another smart phone, personal computer, handheld remote or - last resort - the wall switch!

What are the minimum system requirements for the TCP Lighting Solution?

System Requirements
To use a Web browser or smart device to manage your Connected Lighting, your computer or smart device and home network must meet the following minimum requirements.
Computer (for Web Access)

  • Active Internet connection (if accessing your account remotely)
  • Any of the following Web browsers
    • Microsoft Internet Explorer 8.0 and above
    • Mozilla Firefox 3.6 and above
    • Google Chrome 12.0 and above
    • Apple Safari 5.1.1 and above
Smart Devices (Smartphone, Tablet, and TV)

For Android devices:

Android OS Versions Supported - All OS Versions 2.2 and above are supported Android Supported Screen Sizes - All Android device screen sizes are supported (Phones, Phablets, Tablets). Below are the description of the different Android screen sizes available in the market.
Small Screen: Size is usually less than 3.8" (ex. HTC Wildfire - some known issues remains)
Normal Screen: Size is usually greater than or equal to 3.8" but is less than 5" (ex. HTC Wildfire S, Google Nexus, Galaxy Nexus, S3, S4, , Google Nexus 4")
Large Screen Size or Tablets: Size is usually greater than 5" but less than 7" (ex. Samsung Galaxy Tab v1.0 7", Samsung Galaxy Note I and II)
7" Tablets: Screen size is usually about 7" (ex. Samsung Galaxy Tab v2.0 7", Google Nexus 7")
Other Tablets: Screen size is usually greater than 7" (ex. Samsung Galaxy Tab v2.0 8.9", Samsung Galaxy Tab 10.1", Google Nexus 10")


For Apple devices:
  • iPhone 5
  • iPhone 4S
  • iPhone 4
  • iPhone 3GS
  • iPad mini
  • iPad 4th gen
  • iPad 3rd gen
  • iPad 2nd gen
  • iPad
  • iPod touch 5th gen
  • iPod touch 4th gen

Wireless Router
For the smartphone application to manage your lighting locally within your home, your home network must use a wireless router to which your device is connected.

While you can also connect remotely to your lighting network over the Internet or mobile data connection, it is not practical to do so on a day-to-day basis at home.

 

How do I access the TCP Web Application from my PC/MAC?

You can access the TCP Web application on your computer using any of the Web browsers listed below.

You must be on the same local network as the Gateway , this cannot be done remotely (i.e. from your workplace)

  • Microsoft Internet Explorer 8.0 and above
  • Mozilla Firefox 3.6 and above
  • Google Chrome 12.0 and above
  • Apple Safari 5.1.1 and above
  • Note you can only use this method to access the Local Web Application when you are connected to the same local network as the Gateway

In the URL box type either of the following depending on your type of system:

On a Windows PC: /lighting
On a Mac: /lighting.local

Web UI provides three Manu’s Smart Control, My Home and Settings which provide many options for the user to perform different operations.

 

How do I configure my Smart phone / device to access the TCP lighting network?

First you will need to download the TCP Lighting App from the Google Play / iTunes

To access the TCP Lighting Network from within your home WiFi (Local Access) you will need to ensure that the App is configured to discover the Gateway on the network

  • Go to Phone Settings and choose TCP App, Ensure Gateway Discovery is set to ON
  • Open the App and if you see a login screen, press login without entering any username or password
  • Your lighting network will then be available for you to control
To access the TCP Lighting Network from outside your home WiFi (Remote Access) you will need to create a user account in the cloud
  • This is done from within the App, Choose "Settings", "Remote Access" and follow the steps to create an account
  • Restart the App and then login using the username and password set in the previous step
Note - you can only set up the account if you are connected to your lighting system within your home, but after it has been created you can login from anywhere as long as you have an internet connection

 

How can I control the lights outside my home network?

You can control the TCP Lighting solution outside your home network only if your Gateway is connected to a router with a working internet connection.

  • Connect your Smart phone / device to your home router through WiFi
  • Go to the Phone Settings and select the TCP App and ensure "gateway discovery" is on
  • Open the lighting application and press "Login" without entering any login information
  • Navigate to ‘Settings’ page and click on ‘Remote Access’
  • Follow the steps to create a Remote Access account in the cloud.
  • Upon successful completion, you will be able to access the lighting account outside your home network by connecting your mobile device / phone through a 3G connection and by logging in using the ‘Remote Access’ account which you have just created

 

How many LED/CFL bulbs can I have in my TCP lighting network?

The recommended maximum number of TCP Bulbs in any one network is 250.

Can the lights dim automatically, depending on how bright it is in the room?

Currently the lighting solution does not support this functionality.

You can use a Smart Control schedule to switch the bulbs on at a particular brightness level at pre-set times of day.

There is also a ‘Sunset’ and ‘Sunrise’ option in a Smart Control schedule which enables you to switch the lights on or off at sunrise or sunset which is useful for a nightlight or outside security lights. These times will change automatically depending on the time of year.

How much power does a TCP LED or CFL bulb typically consume?

The TCP LED bulb is rated at 8.5

The TCP CFL bulb is rated at 20 W.

What will happen if I turn off a LED bulb at the wall switch or power outlet?

Since the LED bulb is already paired to the TCP Gateway, turning it off at the wall switch or power outlet will not do any long term damage to the system.

The LED bulb will not be able to be controlled at this time, and will appear 'offline' in the App.

As soon as the bulb is switched on again it will then pair up with the Gateway again and you will be able to access it once more through the remote or mobile application. Note, however, that if there is a 2nd bulb in your network which was using this 1st bulb as a router to communicate with the Gateway and there is no alternative route available, it is possible that this bulb will also become offline.

Generally it is best to keep the bulbs powered at all times and control them using the App.

What method does the TCP lighting Gateway use to communicate with the Bulbs?

The TCP Lighting solution uses JenNet-IP protocol to connect with the light bulbs.

This is a low frequency technology which is effective for wireless communications in a home-based environment.

Devices using this technology consume very little power making them ideal for residential home area networks (HAN) where energy conservation is important.

Can I still control my lights when my Internet connection is down?

Even if there is no Internet connection, the Gateway remains active and will continue to communicate with your Bulbs.

The Gateway stores information from these devices in its internal memory, it will then send the stored information to your online account (if you have one) when it reconnects to the Internet

During the time the Gateway is not connected to the Internet, you will not be able to control your devices outside of your home through your online account since your Gateway requires Internet connectivity to communicate with your online account.

You will, however, still be able to control your lighting system using your local network as long as you have a PC or Smartphone connected to the same network as your Gateway.

Follow these steps to connect your SmartPhone to the Gateway when there is no internet connection.

  • Turn on WiFi on your mobile device/ phone
  • Connect your mobile device / phone to your home WiFi network
  • Go into the general ‘Settings’ page of the App and choose the TCP Lighting application, and make sure the ‘Gateway Discovery’ option is "on"
  • Wait until the application identifies the Lighting Gateway on your local network
  • Open the TCP Lighting application to see a login screen
  • Do not enter any login credential, just click “login”
  • You will then see your rooms and bulbs and you will be able to control them

 

What mobile platforms are currently supported by the TCP Lighting app?

The TCP lighting application can be downloaded on both Android and iOS devices.

Please note that we don’t currently have support for Windows Phone or Blackberry.

Why do I need the TCP Gateway?

TCP Lighting Gateway is the central component in the lighting solution, it links your bulbs with your home wifi network and the internet.

The Mobile App is linked to your home wifi network, and it uses this to communicate with the Gateway via your home router.

If you have created an online account, you will communicate with the Gateway using your Mobile App over the internet using 3G.

What is the TCP Lighting solution?

The TCP connected lighting solution consists of LED or CFL bulbs and a Gateway that allows for complete remote lighting control.

These Energy Star Certified bulbs can be controlled wirelessly through the TCP mobile app over WiFi and 3G

The bulbs consume about 80% less energy than the traditional incandescent light bulbs, this making them energy efficient and smart at the same time.

How do I set the brightness level on my connected LED/CFL bulbs?

In the Mobile App each bulb has a slide control which enables you to adjust the brightness level from 0 to 100%.

Note that, once you have set a brightness level, this value will be remembered and maintained even when the bulb has been turned OFF and then ON again.

It is also possible to adjust the brightness of all the bulbs in a room by using the room slider.

What are the main causes of range issues with TCP connected lighting?

The normal range of the bulbs is approximately 30m (100ft).

Since wireless devices on a low power network have a built-in antenna for radio communication with other connected devices, they may be prone to the same reception problems that you might have with your mobile phone inside a building.

Your Gateway may have trouble communicating with the network lighting if the radio signals are blocked by obstacles such as large metal panels or walls containing wire mesh. Concrete walls can also cause some problems because they can reflect radio signals as well as absorb them.

This will reduce the power density of the Radio Signal consequently affecting the range.

What are Smart Controls?

Smart Controls are user-defined or pre-configured automation tools.

They are accessed from the Mobile App

Using Smart Controls you can create schedules to control the bulbs at set times of day, or put selected bulbs into a group so you can switch them on by a single press of a button.

You can set the brightness level of any bulb at the point of switching on, future versions of the Mobile App will allow you to alter brightness levels with Smart Controls also.

The App is preconfigured with three Smart controls

  • Home - switches all bulbs on
  • Night - switches all bulbs off
  • Away - Switches all bulbs off
These can be customised to control only certain bulbs if you wish.

 

Why are my bulbs in the black room, and how can I change this?

Any new bulb that is paired with TCP Gateway will be assigned to the black room by default.

This is done so the user can move the bulb/s to the room colours of their choice.

This can be managed by using the mobile application.

The option to change room colour can be found in the ‘Settings’ page for each light bulb in the network.

How do I log in to the Smartphone App when I am at home using Local Connection?

Make sure the Gateway is connected to the network router.
Make sure your smart device is connected to and in range of your wireless router,
Start the application on your smart device.
When the application starts, it automatically searches for your Gateway through your wireless router. If the application finds a Gateway on your local network, it automatically connects to the associated lighting network.
For Local Connection, User name and password are not required.

How do I download and install the Smartphone App?

  • The smart device application installs like other applications you may already have.
  • For iOS. visit the AppStore
  • For Android visit the Google Play Store
  • Search for TCP Lighting
  • Download and install as you would with any other application
  • The app is free to download

 

What is the maximum distance between Gateway and Bulbs?

The expected range of any lighting component is 30m (100ft) but this can be reduced quite significantly by the environment.

To overcome some of the environmental problems we may encounter the Jen-Net protocol uses its mesh capabilities to create a scenario where a bulb which is too far away to be seen by the remote is able to communicate by forming a path through one or more other bulbs.

In a larger home it is better to have a larger number of networked light bulbs spread across the home, maintaining a distance that allows each light bulb to communicate with one another.

If I dim a bulb will it consume less energy?

To some extent, yes. When the bulb is dimmed there is a proportional reduction in energy use.

Bear in mind, however, there is a small amount of energy consumption even when the bulb is off, this is required to maintain the wireless connection.

Do TCP Bulbs have any overvoltage protection?

The bulbs are rated at 150V AC and have limited filtering for high voltage spikes from the power grid.

They are however not tolerant for high voltage surges such as lightning strikes.

How do I Install my Gateway at Home?

The Gateway connects to your home network router, make sure you have space near your router where you can place the Gateway. Alternatively you can also mount the Gateway to your wall - To avoid Radio Interference it is a good idea to ensure that the Gateway and router are at least 1m apart

Use the following steps to install the gateway:

  1. Make sure your router is already connected to the Internet.
  2. Connect the Gateway to any available port in your router using the included Ethernet cable.
  1. Power on the Gateway by plugging it into an electrical outlet using the included power adapter. The Gateway LEDs illuminate while it is attempting to connect to the Internet.
  2. The Gateway is connected to the Internet when both the Network indicator (LAN) and the Internet indicator (WAN) turn off, the sync button is green, and the power indicator is white.

 

Does The Gateway support WiFi connectivity?

The Gateway does not support WiFi directly, it can, however be connected by an Ethernet cable to a WiFi Bridge which can then link wirelessly into your home router.

Can I alter the level of the lights in a Smart Control?

You can create a Smart Control to trigger a bulb to come on at a preset level. At this time you cannot use Smart Controls to alter the dim level of the bulb. This feature is in planning and will be available with our next generation smart phone apps. Fade times will be useful when you want to create a “wake-up” scene , for example, where the light fades from 0% to 100% over several seconds or minutes.

How do I create a remote Account via the Smartphone App?

If you want to have access to your lighting kit remotely through the Internet or a mobile data connection, you must first set up an online account. This account will provide authentication for you when you access your lighting kit remotely. You must remain connected locally to your lighting network when you create your account.

To set up your account:

  1. Tap the Settings menu at the bottom of the page.
  2. When the Settings page opens, tap Setup Remote access
  3. When the Account Setup page opens, type your email address and password (you must enter your password twice to confirm it).
  4. Tap Save.
  5. A message opens when your account is created successfully. Tap Ok to close the message. If an error should occur, a message opens to guide you through correcting the issue.

 

Can Support Agents access a Customers Local User Interface for troubleshooting?

No - the local User Interface is secured behind the end users Router and Firewall, restricting any access from external IP addresses.

What do I get in my TCP Lighting kit?

In the TCP Kit you have:

  • 2x ENERGY STAR Certified LED or CFL bulbs
  • 1x GWR Lighting Gateway
  • 1x Power Adapter
  • 1x Ethernet Cable
Note: The 2 bulbs in the Lighting kit that you purchase are pre-paired to the Lighting Gateway

 

Connecting a New or Pre-existing Remote Control to the Gateway?

The remote control in your lighting kit is already connected to your Gateway by default, so it is ready to use after you prepare it as discussed above. However, there are a few situations in which you would have to manually connect a remote control to your Gateway:

  • If you are adding a new remote control to your network
  • If you are upgrading your lighting network from a remote control kit and would like to use the old remote control with your new network
  • If you performed a factory reset on your remote control and need to re-connect it to the Gateway

To physically connect a new or pre-existing remote control to the Gateway:
  1. Make sure your remote control is in range of the Gateway. Remove the battery cover from the back of the remote control so that you have access to the Program button.
  2. On the Gateway, press the sync button once. The activity indicator begins to display a clockwise rotating pattern.
  3. On the remote control, press and hold the Program button.
  4. While pressing the Program button, press the 1-4 button three times consecutively.
  5. Release the Program button. The primary indicator light on the remote control flashes while the remote control connects with the Gateway. When this process is complete, the indicator light will remain on for approximately five seconds. When the indicator light turns off, your remote control is connected to the Gateway.
  6. Press the Sync button on the Gateway again to stop the network search process (otherwise the Gateway will stop the search process automatically in two and a half minutes).
Note: The remote control loses the ability to add bulbs to the lighting network, delete light bulbs from the lighting network, and clone a remote control once it joins the lighting Gateway.

 

email  connected@tcpi.com